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	<title>CompuTools Teleplex Blog</title>
	<link>http://blogs.computools.co.jp/tpx</link>
	<description>Technical Tips and Frequently Asked Questions About Teleplex</description>
	<lastBuildDate>Sun, 15 Aug 2010 18:12:04 +0000</lastBuildDate>
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	<item>
		<title>Call Log versus Agent Activity Times</title>
		<description><![CDATA[A customer recently ask why the Call Log times differ from the Agent Activity times.  The particular system is used for predictive dialing, and agents are connected via virtual extensions to another PBX.  The extensions are set for auto-answer, but the agents are not pre-connected to Teleplex.
The tTotal field in the Call Log table is [...]]]></description>
		<link>http://blogs.computools.co.jp/tpx/index.php/archives/13</link>
			</item>
	<item>
		<title>How to Block Caller ID on Outbound Calls</title>
		<description><![CDATA[If you want to disable Caller ID display for outbound calls you can create an LCR rule as illustrated in the screen below.  This example is for NTT (Japan):







When a digit string (&#8220;[0-9]&#8220;) of length 9 to 11 digits (&#8220;{9,11}&#8221;) is dialed for a regular outbound call, Teleplex adds &#8220;184&#8243; to the original dialed number.  This [...]]]></description>
		<link>http://blogs.computools.co.jp/tpx/index.php/archives/10</link>
			</item>
	<item>
		<title>Using TPXMDIView on Windows Vista</title>
		<description><![CDATA[A change to the Windows TCP/IP stack (actually, a complete rewrite) breaks some IPv4 Multicast application including TPXMDIView on Windows Vista and Windows 2008.
The default address used by Teleplex and TPXMDIView is &#8220;225.0.0.1&#8243;.  Apparently, the system ignores multicast packets where the lowest part of the address is &#8220;1&#8243;.  In fact, you can&#8217;t even see the packets with Wireshark (Ethereal).
However, if [...]]]></description>
		<link>http://blogs.computools.co.jp/tpx/index.php/archives/7</link>
			</item>
	<item>
		<title>What happens if the database fills up?</title>
		<description><![CDATA[Many of our customers use Microsoft SQL Server, and recently, we have been using Microsoft SQL Server 2005 Express at sites where the advanced features of the full product are not required.  The Express edition is great for IVR systems, small call centers, and for small web sites, but it also has some limitations including [...]]]></description>
		<link>http://blogs.computools.co.jp/tpx/index.php/archives/6</link>
			</item>
	<item>
		<title>What does &#8220;Unable to accept (or answer) call in current state&#8221; mean?</title>
		<description><![CDATA[ 
What do the error messages &#8220;Unable to accept call in the current state&#8221; and &#8220;Unable to answer call in the current state&#8221; mean?
There are three computers involved:  The PSTN-side switch (i.e., the telephone company), the CPU on the Dialogic ISDN board inside the Teleplex server, and the CPU running Teleplex.
A simplified typical inbound call flow [...]]]></description>
		<link>http://blogs.computools.co.jp/tpx/index.php/archives/5</link>
			</item>
	<item>
		<title>Installing Teleplex CallBrowser on Many Machines</title>
		<description><![CDATA[Teleplex CallBrowser installation is straightforward, but can be tedious if you are installing it on a large number of machines in a call center.
To simplify this, you can pass a number of default settings to use in CallBrowser&#8217;s login profiles via Setup.exe’s command line.  Possible parameters are:

SERVER=teleplex_server.  Sets the default Teleplex server name or IP [...]]]></description>
		<link>http://blogs.computools.co.jp/tpx/index.php/archives/4</link>
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