CompuTools Teleplex Blog

If you want to disable Caller ID display for outbound calls you can create an LCR rule as illustrated in the screen below.  This example is for NTT (Japan):

When a digit string (“[0-9]“) of length 9 to 11 digits (“{9,11}”) is dialed for a regular outbound call, Teleplex adds “184″ to the original dialed number.  This enables NTT’s “iyayo” feature, which suppresses Caller ID display for the current call.  (“Iyayo” is a word play on an alternate pronunciation of 1-8-4 that roughly means “That’s gross.  No way!”) .  To enable this behavior for Predictive Dialer calls, you must also enable “Use LCR” in the Campaign Manager screen for campaigns where you wish to apply this behavior.

For other countries you can achieve the same thing by adjusting the the Dial Pattern and the “Translates To” settings.  To block Caller ID In the United States, first dial “*67″ (instead of “184″ above).  Similarly, to block Caller ID in the United Kingdom and Ireland, first dial “141″.

A good reason for wanting to block the Caller ID on outbound system is so people won’t call back into a predictive dialer line.  However, In the United States (and perhaps other places) it is illegal for telemarketers to block or provide false Caller ID information.  Therefore, a better way of dealing with this is to set the “Display Address” in the LCR setting to so that the Caller ID shows the number of your inbound lines.

For more information on LCR rules, please refer to the “Teleplex System Manager Guide“.