Jun 19

Installing Teleplex CallBrowser on Many Machines

Tag: Tech Tips — admin @ 4:41 pm

Teleplex CallBrowser installation is straightforward, but can be tedious if you are installing it on a large number of machines in a call center.

To simplify this, you can pass a number of default settings to use in CallBrowser’s login profiles via Setup.exe’s command line.  Possible parameters are:

  • SERVER=teleplex_server.  Sets the default Teleplex server name or IP address.
  • EXTENSION=extension_number.  Sets the extension number to use.
  • PROTOCOL=protocol_name.  Sets the RPC (Remote Procedure Call) protocol to use, This is typically “ncacn_ip_tcp”, indicating TCP/IP protocol.
  • ENDPOINT=endpoint.  This is a protocol-specific parameter. For “ncacn_ip_tcp”, you typically set the endpoint to “7100”, which is a TCP/IP port.
  • FTPPROFILENAME=profile_name.  Call Centers typically set up the ACDs and Dialer campaigns agents can login to in single data file, so the possibilities don’t need to be set on every machine.  This parameter sets the name of the file containing those profiles.
  • FTPPROFILESERVER=ftp_server.  If you are loading login profiles from an FTP server this specifies
    the name or IP address of the FTP server.

The best way to use these command lines settings is to create a batch file in a shared directory, and run Setup.exe from the batch file.  The batch file might contain a line something like this (the line is split below for readability):

Setup SERVER=Teleplex1

EXTENSION=Site.%1

PROTOCOL=ncacn_ip_tcp

ENDPOINT=7100 FTPPROFILENAME=Profiles.dat

FTPPROFILESERVER=ftpserver

Notice the “%1”. This is a parameter to the batch file itself, and should be set to the extension number. If the batch file name is, for example, “go.bat”, you would install CallBrowser for the machine at extension “2703” with the following command:

        \\share\go 2703

You can then quickly finish the installation simply by pressing Enter several times.

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